Return Policy

At wellssgreen, we want customers to feel confident when shopping for our children’s toys and play products.

This Return & Refund Policy explains how return, refund, and exchange requests are handled for purchases made through wellssgreen.com.

Please review the information below before submitting a request.

1. Return Period

Customers may request a return within 30 days of receiving their order.

Before sending any product back, please contact our customer service team to request return authorization and receive the applicable return instructions.

Customer Service Email:
service@wellssgreen.com

When contacting us, please provide:

  • Order number

  • Email address used for the order

  • Product name

  • Reason for the return

  • Photos or other supporting information, when applicable

Our team will review the request and provide further instructions.

2. Return Eligibility

Unless otherwise required by applicable law, products should generally meet the following conditions to qualify for a standard return:

  • The return request is submitted within the applicable return period.

  • The product is unused and in its original condition.

  • All original parts, components, accessories, manuals, and packaging are included where applicable.

  • The product has not been damaged through misuse, improper handling, or unauthorized modification.

  • Return authorization has been obtained from our customer service team before shipment.

Products returned without prior authorization may experience processing delays or may not qualify for a return where permitted by applicable law.

3. Items That May Not Qualify for Return

Certain products may not qualify for a standard return, including products that:

  • Show signs of use beyond what is reasonably necessary to inspect the item

  • Have missing components, accessories, or important packaging

  • Have been assembled, altered, modified, or damaged after delivery

  • Have been damaged due to misuse or improper handling

  • Are returned outside the applicable return period

  • Are returned without the required return authorization

These limitations do not affect any rights customers may have under applicable consumer protection laws.

If you are unsure whether a product qualifies for return, please contact us before sending it back.

4. How to Request a Return

To start a return, contact:

service@wellssgreen.com

Please include your order information and a brief explanation of your request.

After receiving your message, our customer service team will review the information and, if the request is approved, provide return instructions.

Please follow the return instructions carefully.

Do not send products to an address without first receiving return instructions from our customer service team.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If a product arrives:

  • Damaged

  • Defective

  • Incomplete

  • Different from the item ordered

please contact us as soon as reasonably possible.

Provide:

  • Your order number

  • A description of the issue

  • Photos of the product

  • Photos of the packaging, when relevant

Our customer service team will review the information and determine an appropriate resolution based on the circumstances.

Depending on the situation, available solutions may include replacement, refund, or other appropriate assistance.

6. Missing Parts or Components

Some children’s toys contain multiple pieces, accessories, or components.

If your order arrives with a missing component, please contact us before returning the entire product.

Include your order number, product name, and information identifying the missing part.

Where possible, our team will review whether the issue can be resolved without requiring a complete product return.

7. Exchanges

If you would like to exchange an eligible product, please contact our customer service team first.

Exchange requests depend on factors such as:

  • Product availability

  • Condition of the returned product

  • Reason for the exchange

  • Applicable return eligibility

If a direct exchange is unavailable, our team may provide another available resolution.

8. Return Shipping

Return shipping responsibility depends on the reason for the return and the circumstances of the request.

If a return results from a verified damaged, defective, incorrect, or otherwise qualifying fulfillment issue, we will provide applicable instructions after reviewing the request.

For returns based on customer preference or other non-defect reasons, return shipping costs may be the customer’s responsibility where permitted by applicable law.

Please do not arrange return shipping until you have received instructions from us.

9. Return Inspection

Returned products may be inspected after they are received.

The inspection may confirm:

  • Product condition

  • Completeness of parts and accessories

  • Packaging condition

  • Whether the returned product matches the approved return request

If the return meets the applicable requirements, the refund will proceed according to this policy.

If there is an issue with the returned product, our customer service team may contact you for additional information.

10. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of the refund.

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on:

  • Payment method

  • Payment processor

  • Card issuer

  • Bank processing times

After a refund has been issued by us, additional processing time may be required by your financial institution.

11. Original Shipping Charges

Original shipping charges may not be refundable for customer-preference returns unless otherwise required by applicable law or specifically confirmed by our customer service team.

If an order qualifies for a refund because of an error attributable to the order fulfillment process, applicable shipping costs will be reviewed as part of the resolution.

12. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests when the order has not yet entered processing or shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.

13. Refund or Return Questions

If you have questions about a return, refund, exchange, damaged product, or other after-sales matter, contact:

Customer Service Email:
service@wellssgreen.com

Please include your order number whenever possible so that we can locate the relevant transaction more efficiently.

14. Company Information

The wellssgreen online store is operated by:

Brand Name:
wellssgreen

Official Website:
wellssgreen.com

Operating Company / Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.

Registered Address:
Room 224, No. 1702, 17th Floor, No. 31 Jichang Road, Baiyun District, Guangzhou, Guangdong, China

Customer Service Email:
service@wellssgreen.com

15. Our Commitment

At wellssgreen, we aim to provide clear return procedures, transparent refund information, and dependable customer support.

If there is an issue with an order or product, we encourage customers to contact us so that our team can review the situation and provide appropriate assistance.

Thank you for shopping with wellssgreen.