Contact Us

Contact wellssgreen

Welcome to wellssgreen.

At wellssgreen, we are committed to providing friendly, clear, and dependable customer service throughout your shopping experience.

If you have any questions about our children’s toys, need help with an order, or require after-sales support, our customer service team is here to assist you.

We believe that responsive communication and practical support are essential parts of a reliable online store.

How We Can Help

Our customer support team is available to assist with a wide range of inquiries related to products, orders, shipping, and after-sales service.

Product Support

If you would like more information before placing an order, we can help with:

  • Product details

  • Product features

  • Material information (when applicable)

  • Usage or assembly information

  • General product-related questions

We aim to provide clear product information so you can make informed purchasing decisions.

Order Support

If you need help with an existing order, we can assist with:

  • Order status

  • Order confirmation questions

  • Shipping progress

  • Delivery-related concerns

  • Address-related issues

  • Other order-related inquiries

To help us locate your order as quickly as possible, please include:

  • Your order number

  • The email address used when placing the order

  • The product name or relevant order details

Shipping Assistance

If you have questions about delivery or shipment progress, our team can help with:

  • Shipping information

  • Tracking updates (when available)

  • Delivery status

  • Shipping-related concerns

For more complete details, customers may also refer to our Shipping Policy.

Returns, Refunds & After-Sales Support

If you need assistance after receiving your order, we can help with:

  • Return requests

  • Refund inquiries

  • Exchange-related questions

  • Damaged, incorrect, or missing items

  • Other product-related concerns

Before returning any item, please contact our customer service team first.

For faster support, please include:

  • Order number

  • Product name

  • Reason for your request

  • Photos or supporting information, if applicable

For full details, please review our Return & Refund Policy.

Contact Information

Customer Service Email:
service@wellssgreen.com

When contacting us, please provide as much relevant information as possible so we can respond more efficiently.

Our team will review your message and reply as soon as possible.

Company Information

The wellssgreen online store is operated by:

Brand Name:
wellssgreen

Official Website:
wellssgreen.com

Operating Company / Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.

Registered Address:
Unit 224, Room 1702, 17th Floor, No. 31 Jichang Road, Baiyun District, Guangzhou, Guangdong, China

Customer Service Email:
service@wellssgreen.com

Our Service Commitment

At wellssgreen, we are committed to offering:

  • Clear product information

  • Transparent shopping support

  • Reliable order assistance

  • Responsive customer service

  • Convenient after-sales support

We continuously work to improve our service experience and provide customers with a smooth, trustworthy, and convenient shopping process.

Thank you for choosing wellssgreen.

We appreciate your trust and look forward to serving you.