Warranty & Guarantee
At wellssgreen, we care about the quality, condition, and completeness of the toys offered through our online store.
This Warranty and Guarantee Policy explains the support that may be available if a product arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered.
wellssgreen currently offers toys across three primary collections:
- Building Toys
- STEM Toys
- Creative and Puzzle Toys
This policy should be read together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and Terms and Conditions.
Our Quality Commitment
We make reasonable efforts to ensure that products sold through wellssgreen are accurately described, appropriately packaged, and supplied in suitable condition.
Our product range includes construction sets, mechanical building products, science and engineering toys, experiment and discovery products, puzzles, creative activities, and other toys within our three primary categories.
Because toys may contain multiple parts, molded components, printed pieces, mechanical elements, or other individual components, minor manufacturing variations may occasionally occur.
These may include slight differences in:
- Color tone
- Surface finish
- Component alignment
- Printed details
- Packaging presentation
- Minor manufacturing marks
Minor variations that do not materially affect the intended function or normal use of the product do not necessarily indicate a defect.
Product characteristics vary by item. Please review the applicable product page for individual specifications and product information.
Damaged, Defective, Incorrect, or Incomplete Products
If your order arrives with an issue such as:
- Damage during delivery
- Broken or visibly damaged components
- Missing pieces or accessories
- Incorrect components
- An incorrect product
- An incorrect quantity
- A product that does not function as reasonably described
- Damaged packaging that has materially affected the product
- A product materially different from what was ordered
please contact our Customer Support Team as soon as reasonably possible after delivery.
To help us review your request, please provide:
- Order number
- Email address used during checkout
- Product name
- A brief description of the issue
- Clear photos or videos of the affected product
- Photos showing damaged or missing components, where applicable
- Photos of the product packaging
- Photos of the outer shipping package, where relevant
- A photo of the shipping label, where applicable
Please keep the affected product, included components, accessories, and packaging until our team has completed the review.
Available Resolutions
Once your request has been reviewed and the issue has been confirmed, wellssgreen may provide an appropriate resolution depending on the circumstances.
Available resolutions may include:
- Replacement of the affected product
- Replacement of a missing or damaged component, where available
- Reshipment of an incorrect or missing item
- Refund to the original payment method
- Partial refund where appropriate
- Another reasonable remedy required by applicable law
The appropriate resolution may depend on:
- Nature of the issue
- Product condition
- Availability of replacement products or components
- Order circumstances
- Applicable consumer protection requirements
Building Toys
Our Building Toys collection may include construction sets, building blocks, magnetic building products, mechanical models, and other hands-on construction toys.
Where applicable, product quality concerns may include:
- Broken construction pieces
- Missing building components
- Damaged connectors
- Missing mechanical parts
- Components that do not fit or function as reasonably described
- Incorrect pieces included in the set
Before assembly, customers should review the included parts and applicable instructions.
If you believe an important component is missing or damaged, please contact us before returning the complete product.
STEM Toys
Our STEM Toys collection may include science, technology, engineering, coding, experiment, mechanical, and discovery-focused products.
Depending on the individual product, these toys may contain:
- Experiment accessories
- Mechanical components
- Construction elements
- Interactive parts
- Cards or activity materials
- Instruction guides
- Other included components
If a STEM Toy arrives incomplete, damaged, or does not operate as reasonably described, please contact our Customer Support Team and provide information showing the issue.
Where a product requires assembly, setup, batteries, or another preparation step, please review the applicable instructions before determining that the product is defective.
Creative and Puzzle Toys
Our Creative and Puzzle Toys collection may include puzzles, pattern activities, shape-based products, creative challenges, and other problem-solving toys.
Quality-related issues may include:
- Missing puzzle pieces
- Broken components
- Incorrect shapes or pieces
- Damaged activity materials
- Incomplete sets
- Incorrect products or components
Please compare the received components with the applicable product information or instructions where available.
If something appears to be missing or incorrect, contact us before returning the entire product.
Missing Parts or Components
Many products sold by wellssgreen contain multiple individual pieces.
If a product arrives with a missing component, please contact us and provide:
- Order number
- Product name
- Description of the missing component
- Photos of the received product and included pieces, when helpful
Where possible, we will review whether the issue can be resolved through replacement of the affected or missing component without requiring the entire product to be returned.
What Is Not Generally Covered
Subject to applicable law, this Warranty and Guarantee Policy does not generally cover:
- Minor cosmetic or manufacturing variations that do not materially affect normal use
- Normal wear resulting from regular use
- Damage caused after delivery through misuse or improper handling
- Damage caused by incorrect assembly
- Damage caused by failing to follow applicable instructions
- Missing pieces or components lost after delivery
- Products that have been materially altered or modified
- Damage resulting from unsuitable storage
- Damage caused by excessive force or improper use
- Damage caused by incompatible accessories or components not supplied with the product
- Products purchased from unauthorized third-party sellers
- Personal preference regarding color, design, size, or appearance where the product is otherwise as described
This section does not affect rights customers may have where a product arrives damaged, defective, incorrect, incomplete, misrepresented, or otherwise protected under applicable law.
Product Use and Care
Products purchased from wellssgreen should be used according to the information and instructions supplied with the individual product.
Before use, customers should review:
- Product instructions
- Assembly instructions
- Included components
- Usage information
- Safety information
- Applicable warnings
Some products may contain multiple or small components, require assembly, or require adult assistance or supervision.
Building Toys should be assembled according to the applicable instructions.
STEM Toys should be used according to the activity, experiment, mechanical, coding, or setup instructions provided with the product.
Creative and Puzzle Toys should be handled and stored carefully to help prevent loss or damage to individual pieces.
Product Appearance and Individual Use
Product photographs are intended to represent the general appearance of the applicable item.
Minor differences may occur because of factors such as:
- Display settings
- Lighting
- Manufacturing variations
- Packaging updates
- Product improvements
Building configurations, creative results, puzzle arrangements, experiment outcomes, and other play experiences may also vary depending on how the product is assembled or used.
wellssgreen does not guarantee that every customer's individual play result, construction arrangement, creative outcome, or experience will be identical to examples shown in product photography.
How to Submit a Warranty Request
To request assistance:
1. Contact Us
Customer Support Email:
service@wellssgreen.com
2. Include Your Order Information
Please provide:
- Order number
- Email address used during checkout
- Product name
3. Describe the Issue
Explain the problem clearly and include supporting photos or videos where applicable.
For products containing multiple pieces, please identify the damaged, defective, or missing component when possible.
4. Wait for Review
Our Customer Support Team will review the information provided and contact you regarding the appropriate next steps.
Please do not return any product before receiving return instructions from our Customer Support Team.
Return Shipping
If wellssgreen confirms that a product was damaged, defective, incomplete, or incorrectly supplied due to an order or fulfillment issue, we will provide the appropriate resolution and any necessary return instructions.
For other return requests, eligibility and return shipping responsibilities are handled according to our Return and Refund Policy.
Please do not send products to our registered company address unless our Customer Support Team specifically instructs you to do so.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing and posting times may vary depending on:
- Payment method
- Payment provider
- Bank
- Card issuer
- Financial institution
Please review our Return and Refund Policy for additional information regarding refund eligibility and processing.
No Unauthorized Warranties
Except as expressly stated on wellssgreen.com or required by applicable law, wellssgreen does not provide additional guarantees regarding:
- A specific creative result
- A particular building configuration
- A particular experiment outcome
- A specific level of difficulty
- A particular individual play experience
- Compatibility with components not specified for the product
- Suitability for every personal preference
Nothing in this policy is intended to exclude or limit consumer rights or remedies that cannot legally be excluded or limited.
Consumer Rights
This Warranty and Guarantee Policy is provided in addition to any rights you may have under applicable consumer protection laws.
Where applicable law provides additional rights relating to defective, damaged, incorrect, incomplete, misrepresented, or non-conforming goods, those rights will continue to apply.
Company Information
Brand:
wellssgreen
Website:
wellssgreen.com
Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.
Registered Address:
Room 224, No. 1702, 17th Floor,
No. 31 Jichang Road,
Baiyun District, Guangzhou,
Guangdong, China
Unified Social Credit Code:
91440111MAE9MPTU97
Customer Support Email:
service@wellssgreen.com
wellssgreen.com is owned and operated by Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Contact Us
For questions regarding product quality, damaged or defective products, missing components, incorrect or incomplete orders, replacements, refunds, or this Warranty and Guarantee Policy, please contact: wellssgreen Customer Care
Customer Support Email:
service@wellssgreen.com
When contacting us about an existing order, please include your order number, product name, and the email address used during checkout.
We aim to review customer inquiries and provide appropriate assistance within a reasonable business timeframe.