Terms & Conditions

Welcome to wellssgreen.

These Terms & Conditions govern your access to and purchases made through the wellssgreen online store.

By browsing our website, placing an order, or using our shopping services, you agree to comply with these Terms & Conditions together with the other policies made available on our website.

Please read these terms carefully before completing a purchase.

1. About wellssgreen

wellssgreen is an online store offering children's toys and related play products.

Our collection may include building toys, puzzles, creative activity products, pretend-play toys, interactive toys, games, and other products intended for play and entertainment.

The wellssgreen online store is operated by:

Brand Name:
wellssgreen

Official Website:
wellssgreen.com

Operating Company / Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.（广州一木皆丞生物科技有限公司）

Registered Address:
Room 224, No. 1702, 17th Floor, No. 31 Jichang Road, Baiyun District, Guangzhou, Guangdong, China

Customer Service Email:
service@wellssgreen.com

2. Use of Our Website

Customers may use wellssgreen.com for lawful shopping and informational purposes.

When using our website, you agree not to:

  • Use the website for unlawful or fraudulent activities

  • Attempt to interfere with website operation or security

  • Submit false or misleading order information

  • Attempt unauthorized access to website systems or customer information

  • Use automated methods that unreasonably disrupt website functionality

We may take reasonable steps to protect our website, customers, transactions, and business operations from misuse.

3. Product Information

We aim to provide clear and useful information about the toys offered through our website.

Depending on the product, information may include:

  • Product descriptions

  • Product images

  • Materials

  • Dimensions

  • Components

  • Features

  • Usage information

  • Assembly information

  • Applicable warnings

  • Other product specifications

Customers should review the information shown on the individual product page before purchasing.

Minor differences may occur between website images and the physical product because of factors such as screen settings, lighting, manufacturing variations, or product updates.

4. Toy Use & Product Guidance

Different toys may have different components, functions, instructions, or supervision requirements.

Before use, customers should review all instructions, product information, packaging notices, and applicable warnings supplied with the product.

Some products may:

  • Include multiple or small components

  • Require assembly

  • Require adult assistance or supervision

  • Have specific instructions for appropriate use

Parents, guardians, and other responsible adults should consider the individual product information when selecting and supervising the use of children's toys.

Products should only be used for their intended purpose and according to the instructions supplied with them.

5. Product Availability

Products displayed on our website are subject to availability.

Inventory levels may change, and the appearance of a product on the website does not guarantee that it will remain available.

If a product becomes unavailable after an order has been submitted, we may contact the customer to:

  • Provide updated availability information

  • Offer an available alternative where appropriate

  • Cancel the unavailable item

  • Issue an applicable refund

Any available resolution will depend on the circumstances of the order.

6. Pricing

Product prices are displayed on wellssgreen.com.

The final amount payable for an order will be shown during checkout before the purchase is submitted.

Depending on the order and destination, the final total may include:

  • Product price

  • Shipping charges

  • Taxes, where applicable

  • Other charges disclosed during checkout

Prices may be changed from time to time.

A price change will not normally affect an order that has already been successfully submitted and accepted, except where an obvious pricing or technical error has occurred and applicable law permits correction.

7. Promotions & Discounts

From time to time, wellssgreen may offer:

  • Promotional prices

  • Discount codes

  • Limited-time offers

  • Other promotional benefits

Promotions may be subject to specific conditions, including eligibility requirements, product restrictions, expiration dates, or usage limits.

Unless otherwise stated, promotions cannot necessarily be combined.

We may correct or withdraw a promotion where there has been an obvious error, misuse, or technical issue, subject to applicable law.

8. Placing an Order

To place an order, customers must provide the information reasonably required to complete the transaction.

This may include:

  • Customer name

  • Email address

  • Telephone number

  • Billing information

  • Shipping address

  • Selected products

  • Payment information

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

Before submitting an order, customers should review the products, quantities, delivery information, and total charges displayed at checkout.

9. Order Confirmation & Acceptance

After an order is submitted, customers may receive an electronic order confirmation.

An automated order confirmation acknowledges that we have received the order but may not necessarily represent final acceptance in every circumstance.

An order may require review for matters such as:

  • Payment authorization

  • Product availability

  • Shipping availability

  • Incorrect pricing or product information

  • Fraud prevention or transaction security

If we cannot process an order, we will take reasonable steps to notify the customer using the contact information provided with the purchase.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.

10. Payment

Available payment methods are displayed during checkout.

Payments may be processed by authorized third-party payment service providers.

By submitting payment information, you confirm that:

  • The information provided is accurate

  • You are authorized to use the selected payment method

  • Sufficient funds or credit are available where applicable

  • The payment provider may perform verification or security checks

wellssgreen does not directly store complete payment card details on its own systems.

For additional information, please review our Payment & Security Policy.

11. Fraud Prevention & Order Verification

To protect customers and our online store, certain orders may be subject to transaction verification or security review.

In some circumstances, additional information may be requested to verify an order.

We reserve the right, subject to applicable law, to refuse or cancel transactions reasonably identified as:

  • Unauthorized

  • Fraudulent

  • Abusive

  • Associated with invalid payment information

  • Otherwise inconsistent with these Terms & Conditions

If an order is cancelled after payment has been successfully collected, the applicable amount will be refunded in accordance with our payment procedures.

12. Order Changes & Cancellations

If you need to request a change or cancellation, contact us as soon as possible after submitting the order.

Customer Service Email:
service@wellssgreen.com

Whether an order can be changed or cancelled depends on its processing status.

Once an order has entered fulfillment or has been dispatched, modification or cancellation may no longer be possible.

If the product has already been shipped, the applicable Return & Refund Policy may apply after delivery.

13. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Shipping availability, methods, and estimated delivery times may depend on:

  • Destination

  • Carrier availability

  • Package characteristics

  • Customs procedures

  • Local delivery conditions

  • Other circumstances affecting transportation

Delivery estimates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing complete and accurate delivery information.

For full details, please review our Shipping Policy.

14. International Orders

Orders shipped internationally may be subject to:

  • Customs procedures

  • Import regulations

  • Duties

  • Taxes

  • Handling charges

  • Local delivery requirements

Where these charges are not already included or expressly stated during checkout, customers may be responsible for applicable charges imposed by the destination country or relevant authorities.

Customs clearance procedures may also affect delivery time.

15. Returns, Refunds & Exchanges

Return, refund, and exchange requests are handled according to our Return & Refund Policy.

Customers should contact our customer service team before returning any product.

When requesting assistance, please provide information such as:

  • Order number

  • Email address used during checkout

  • Product information

  • Reason for the request

  • Photos or supporting information, when applicable

Customer Service Email:
service@wellssgreen.com

Please review our Return & Refund Policy for complete eligibility requirements and procedures.

16. Damaged, Defective, Incorrect or Incomplete Orders

Customers should inspect products after delivery.

If an order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

Depending on the issue, we may request:

  • Order number

  • Description of the problem

  • Product photographs

  • Packaging photographs

  • Information identifying missing components

Our customer service team will review the available information and provide an appropriate resolution in accordance with applicable policies and consumer rights.

17. Customer Responsibilities

When purchasing or using products from wellssgreen, customers are responsible for:

  • Reviewing product descriptions before purchasing

  • Providing accurate order and shipping information

  • Reviewing applicable product warnings and instructions

  • Using products only for their intended purpose

  • Following assembly and usage instructions where applicable

  • Providing appropriate supervision where indicated

  • Keeping relevant order information for customer service purposes

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable consumer protection laws.

18. Website Content

The text, graphics, product images, brand materials, website design, and other content appearing on wellssgreen.com may be protected by intellectual property laws.

Unless otherwise permitted by law or authorized by the relevant rights holder, website content may not be reproduced, republished, distributed, or commercially exploited without appropriate authorization.

Third-party trademarks, names, or materials remain the property of their respective owners.

19. Third-Party Services

To operate our online store, we may work with third-party service providers for functions such as:

  • Payment processing

  • Website hosting

  • E-commerce technology

  • Shipping and logistics

  • Analytics

  • Advertising

  • Customer support

  • Fraud prevention

Third-party services may operate under their own terms, privacy policies, and service conditions.

For information regarding personal information and third-party services, please review our Privacy Policy.

20. Privacy

Personal information provided through our website is handled in accordance with our Privacy Policy.

Information may be processed where necessary to:

  • Complete transactions

  • Fulfill orders

  • Arrange shipping

  • Provide customer support

  • Maintain website security

  • Meet applicable legal requirements

  • Support analytics and advertising activities where permitted

Please review our Privacy Policy for more information.

21. Service Availability

We aim to keep our website accessible and functioning properly.

However, temporary interruptions may occur due to:

  • Maintenance

  • Technical issues

  • Service provider interruptions

  • Security measures

  • Updates

  • Events outside our reasonable control

We do not guarantee that the website will always operate without interruption or error.

22. Limitation of Responsibility

To the extent permitted by applicable law, wellssgreen is not responsible for losses or delays caused solely by circumstances outside our reasonable control, including events involving carriers, customs authorities, telecommunications providers, payment providers, or other independent third parties.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to reduce mandatory rights available to consumers under applicable consumer protection laws.

23. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect:

  • Changes to our services

  • Changes to website functionality

  • Business or operational updates

  • Legal or regulatory requirements

  • Updates to related policies

The revised version will be made available through our website.

The version applicable to an order will generally be the version in effect when the order was placed, except where applicable law requires otherwise.

24. Related Policies

These Terms & Conditions should be read together with other policies available on our website, including:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Payment & Security Policy

  • Other applicable customer policies

Together, these documents provide additional information regarding your use of our online store and purchases from wellssgreen.

25. Contact Us

If you have questions about these Terms & Conditions, a product, an order, payment, shipping, returns, or other customer service matters, please contact us.

Brand Name:
wellssgreen

Official Website:
wellssgreen.com

Operating Company / Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.

Registered Address:
Room 224, No. 1702, 17th Floor, No. 31 Jichang Road, Baiyun District, Guangzhou, Guangdong, China

Customer Service Email:
service@wellssgreen.com

Thank you for visiting and shopping with wellssgreen.