Shipping Policy

At wellssgreen, we are committed to providing customers with clear and practical information about the shipping and delivery of their orders.

This Shipping Policy applies to purchases of children’s toys and other play products made through wellssgreen.com.

Please review the information below before placing your order.

1. Order Processing

After an order has been successfully submitted and payment has been confirmed, it will enter our order processing system.

During processing, we may:

  • Verify order information

  • Confirm product availability

  • Prepare products for shipment

  • Complete necessary packaging

  • Arrange shipment with an available delivery provider

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Orders are shipped after processing has been completed.

2. Shipping Availability

wellssgreen ships to destinations supported by our available shipping services.

Shipping availability depends on factors such as:

  • Destination country or region

  • Delivery address

  • Product characteristics

  • Available logistics services

  • Local delivery restrictions

Customers can confirm whether delivery is available to their destination during the checkout process.

If a particular destination cannot be serviced, the applicable shipping option may not be displayed at checkout.

3. Shipping Methods

Available shipping methods may vary depending on the destination and products included in the order.

Where applicable, available shipping options and related charges will be displayed during checkout before the order is submitted.

The shipping method available for one order may differ from another depending on destination, package size, weight, or logistics availability.

4. Estimated Delivery Time

Delivery times vary depending on the destination and shipping service used.

Factors that may affect delivery time include:

  • Destination country or region

  • Carrier transportation schedules

  • Local delivery conditions

  • Customs clearance

  • Public holidays

  • Weather conditions

  • High-volume shopping periods

  • Events outside the reasonable control of wellssgreen or the carrier

Any delivery timeframe provided during checkout or through order updates is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

5. Shipping Confirmation

After an order has been dispatched, shipping confirmation or shipment-related information may be sent using the contact details provided with the order.

Where tracking is available, customers may receive a tracking number or other information that can be used to follow shipment progress.

Tracking updates are generally provided by the applicable logistics carrier and may not appear immediately after shipment.

6. Tracking Your Order

If tracking information is available for your shipment, you may use it to monitor the delivery progress.

Please allow reasonable time for the carrier's tracking system to update after receiving shipment confirmation.

If you have questions about your shipment or cannot locate available tracking information, contact:

Customer Service Email:
service@wellssgreen.com

Please include your order number when requesting assistance.

7. Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before submitting your order, please carefully verify:

  • Recipient name

  • Street address

  • Apartment, unit, or building information, where applicable

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number or other delivery contact information

Incorrect or incomplete information may result in delays, failed delivery attempts, or returned packages.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

8. Multiple Packages

In some cases, products included in the same order may be shipped separately.

This may occur because of product availability, package size, warehouse arrangements, or logistics requirements.

If an order is divided into multiple shipments, customers may receive separate shipment or tracking information for each package where available.

Receiving one package does not necessarily mean that the remaining items in the order have been omitted.

9. Customs, Import Duties & Taxes

International orders may be subject to customs inspection or other import procedures in the destination country or region.

Depending on local regulations, customs duties, import taxes, handling charges, or similar fees may apply.

Unless otherwise clearly stated during checkout, these charges may be the responsibility of the recipient.

Customs procedures are controlled by local authorities and may affect delivery times.

wellssgreen does not control the processing times or charges imposed by customs authorities.

10. Delayed Shipments

Although we work to arrange shipment and delivery efficiently, delays can occasionally occur.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Customs procedures

  • Public holidays

  • Transportation disruptions

  • Incorrect delivery information

  • High shipment volumes

  • Local delivery restrictions

If tracking information shows no meaningful update for an extended period or your order has not arrived within the expected timeframe, please contact us.

Email:
service@wellssgreen.com

Please provide your order number so we can review the available shipment information.

11. Lost Packages

If you believe a shipment may have been lost, please contact our customer service team.

We may review available information such as:

  • Tracking history

  • Carrier records

  • Delivery status

  • Shipping address

  • Order information

Where appropriate, we may work with the applicable delivery provider to investigate the shipment.

Any resolution will depend on the circumstances and available carrier information.

12. Packages Marked as Delivered

If tracking information indicates that a package has been delivered but you cannot locate it, we recommend first:

  • Checking the delivery location around your property

  • Checking with household members

  • Checking with building management or reception, where applicable

  • Reviewing carrier delivery information

  • Confirming that the shipping address is correct

If the package still cannot be located, please contact our customer service team with your order number and available delivery information.

13. Damaged Packages or Products

Please inspect your order after delivery.

If the package or product arrives damaged, please contact us as soon as reasonably possible and provide:

  • Order number

  • Description of the issue

  • Photos of the product

  • Photos of the packaging, where relevant

This information helps us review the situation and determine the appropriate next step.

For additional information about damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

14. Incorrect or Missing Items

If your shipment contains an incorrect item or appears to be missing part of the order, please contact us.

Provide:

  • Order number

  • Product information

  • Description of the issue

  • Photos of the items received, where applicable

Our customer service team will review the order and assist with the available resolution.

15. Order Changes & Cancellations

If you need to request an address change, order modification, or cancellation, contact us as soon as possible after placing your order.

We will attempt to accommodate eligible requests before the order has entered shipment processing.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

If the order has already been shipped, please refer to our Return & Refund Policy after delivery.

16. Returned or Undeliverable Packages

A shipment may be returned to the sender if:

  • The address is incomplete or incorrect

  • Delivery attempts are unsuccessful

  • The recipient refuses the shipment

  • The package is not collected when required

  • Local delivery requirements cannot be completed

If a package is returned as undeliverable, please contact our customer service team.

Available options may depend on the reason for the return and the condition of the shipment.

17. Shipping Support

For questions regarding:

  • Order processing

  • Shipping status

  • Tracking

  • Delivery delays

  • Missing shipments

  • Address concerns

  • Damaged packages

  • Other shipping-related matters

please contact:

Customer Service Email:
service@wellssgreen.com

To help us respond efficiently, please include:

  • Order number

  • Email address used during checkout

  • A brief description of the issue

18. Company Information

The wellssgreen online store is operated by:

Brand Name:
wellssgreen

Official Website:
wellssgreen.com

Operating Company / Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.

Registered Address:
Room 224, No. 1702, 17th Floor, No. 31 Jichang Road, Baiyun District, Guangzhou, Guangdong, China

Customer Service Email:
service@wellssgreen.com

Our Shipping Commitment

At wellssgreen, we aim to provide customers with clear order information, reliable shipment support, and transparent delivery procedures.

We understand that receiving an order is an important part of the shopping experience, and our customer service team is available to assist if questions arise during processing or delivery.

Thank you for shopping with wellssgreen.