Terms Of Use
Welcome to wellssgreen.
These Terms of Use set out the rules that apply when you visit, browse, shop, or otherwise use wellssgreen.com and the services available through our online store.
By accessing our website or completing a purchase, you acknowledge and agree to these Terms of Use together with the other policies published on our website.
If you do not agree with these terms, please discontinue use of the website.
1. About wellssgreen
wellssgreen is an online retail store offering children's toys and related play products.
Our collection may include building toys, puzzles, creative activity products, pretend-play toys, interactive toys, games, and other products intended for play and entertainment.
The wellssgreen online store is operated by:
Brand Name:
wellssgreen
Official Website:
wellssgreen.com
Operating Company / Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.（广州一木皆丞生物科技有限公司）
Registered Address:
Room 224, No. 1702, 17th Floor, No. 31 Jichang Road, Baiyun District, Guangzhou, Guangdong, China
Customer Service Email:
service@wellssgreen.com
2. Eligibility to Use Our Store
Our online shopping and checkout services are intended for individuals who are legally capable of entering into a purchase transaction.
Because our store offers children's toys, purchases should generally be completed by adults, parents, guardians, or other persons legally authorized to make purchases.
By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
3. Acceptable Use of the Website
You may use wellssgreen.com for lawful personal shopping and informational purposes.
You agree not to:
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Use the website for unlawful, fraudulent, or abusive activities
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Submit false or misleading information
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Attempt to gain unauthorized access to website systems or accounts
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Interfere with the security or operation of the website
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Introduce malicious code, software, or other harmful technology
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Use automated systems in a manner that unreasonably disrupts website operation
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Copy or commercially exploit protected website content without authorization
We may take reasonable action to protect our website, customers, and services if misuse is detected.
4. Product Information
We aim to present useful and accurate information about the toys offered through our website.
Depending on the product, information may include:
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Product descriptions
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Images
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Dimensions
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Materials
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Components
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Features
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Assembly information
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Usage instructions
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Safety or supervision information
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Other relevant specifications
Customers should review the information provided on the applicable product page before making a purchase.
Although we take reasonable care when presenting products, minor differences may occur because of lighting, screen settings, manufacturing variations, packaging updates, or other reasonable factors.
5. Toy Safety & Appropriate Use
Different toys may have different components, assembly requirements, intended uses, or supervision recommendations.
Before a product is used, the responsible adult should review the instructions, packaging information, product notices, and any applicable warnings.
Some products may:
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Contain small components
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Require assembly
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Require adult assistance
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Require supervision during use
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Include specific care or usage instructions
Products should only be used for their intended purpose and according to the information supplied with them.
Nothing in these Terms replaces applicable product safety requirements or mandatory consumer protections.
6. Product Availability
Products displayed on wellssgreen.com are subject to availability.
Availability may change without prior notice because of inventory changes, order volume, product updates, or other operational factors.
If a product becomes unavailable after an order is submitted, we may contact you and, as appropriate:
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Cancel the unavailable item
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Provide information about available alternatives
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Arrange an applicable refund
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Offer another reasonable resolution
7. Prices & Website Information
Prices displayed on the website may be updated from time to time.
Before submitting an order, customers will have an opportunity to review available pricing and applicable charges during checkout.
Depending on the transaction, the total may include:
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Product price
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Shipping charges
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Taxes, where applicable
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Other charges clearly disclosed before purchase
We may correct obvious typographical, technical, pricing, or product information errors where permitted by applicable law.
8. Orders
When placing an order, customers must provide accurate information reasonably necessary to complete the transaction.
This may include:
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Name
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Email address
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Telephone number
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Billing information
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Shipping address
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Product selections
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Payment information
Customers are responsible for checking order information before submitting the purchase.
9. Order Confirmation
After an order is submitted, an order confirmation may be sent to the email address provided during checkout.
Receiving an automated confirmation means that we have received the order. It does not necessarily mean that the order has completed every processing or verification step.
Orders may be reviewed for:
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Payment authorization
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Inventory availability
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Delivery availability
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Order information accuracy
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Transaction security
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Suspected fraudulent activity
If an order cannot be processed, we may contact the customer using the information provided during checkout.
Where payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.
10. Payments
Available payment methods are displayed during checkout.
Payments may be processed through third-party payment service providers.
By completing checkout, you confirm that:
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The payment information is accurate
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You are authorized to use the selected payment method
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The payment provider may perform applicable verification
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Payment authorization is required before an order can be completed
wellssgreen does not directly store complete payment card information on its own systems.
For more information, please review our Payment & Security Policy.
11. Order Changes & Cancellations
If you need to request an order change or cancellation, please contact us as soon as possible:
Whether a request can be completed depends on the processing status of the order.
Once an order has entered fulfillment or shipment, changes or cancellations may no longer be possible.
If an order has already shipped, the applicable Return & Refund Policy may apply after delivery.
12. Shipping & Delivery
Shipping is provided according to our Shipping Policy.
Shipping availability and estimated delivery times may depend on:
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Destination
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Shipping service
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Carrier operations
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Customs procedures
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Local delivery conditions
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Package characteristics
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Events outside reasonable control
Customers are responsible for providing complete and accurate delivery information.
Please review our Shipping Policy for additional information about tracking, delivery delays, customs, and related shipping matters.
13. Returns & Refunds
Return, exchange, and refund requests are handled according to our Return & Refund Policy.
Customers should contact us before sending any product back.
When requesting assistance, please provide relevant information such as:
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Order number
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Email address used during checkout
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Product information
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Reason for the request
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Photos or supporting information where appropriate
Customer Service Email:
service@wellssgreen.com
Please do not return products without first following the applicable return procedure.
14. Damaged, Incorrect or Incomplete Orders
Customers should inspect their orders after delivery.
If a product arrives damaged, incorrect, defective, or incomplete, please contact our customer service team as soon as reasonably possible.
We may request information such as:
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Order number
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Description of the issue
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Product photos
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Packaging photos
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Details about missing components
We will review the information provided and assist according to our applicable policies and any mandatory consumer rights.
15. Intellectual Property
Unless otherwise indicated, website content and materials made available through wellssgreen.com, including brand elements, text, graphics, layout, and original website materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit protected website materials without appropriate authorization, except where permitted by law.
Third-party trademarks, product names, images, or other materials remain the property of their respective rights holders.
16. Third-Party Services
We may use independent third-party service providers to support our online store.
These may include providers of:
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Payment processing
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Shipping and logistics
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Website hosting
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E-commerce technology
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Analytics
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Advertising
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Customer service tools
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Fraud prevention services
Third-party services may be governed by their own terms and privacy practices.
For additional information about personal information, please review our Privacy Policy.
17. Third-Party Links
Our website may occasionally contain links to third-party websites or services.
These websites operate independently from wellssgreen.
We do not control the content, availability, security practices, or terms of third-party websites.
Customers should review the applicable terms and privacy policies before using an external service.
18. Website Availability
We work to keep our website accessible and functioning properly, but uninterrupted availability cannot be guaranteed.
Temporary interruptions may result from:
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Maintenance
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Technical problems
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Website updates
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Security measures
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Third-party service interruptions
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Internet or telecommunications issues
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Events outside our reasonable control
Where reasonably possible, we may take appropriate steps to restore website availability.
19. Information Accuracy
We make reasonable efforts to maintain accurate and current website information.
However, occasional typographical, technical, pricing, product, or availability errors may occur.
Where appropriate and permitted by applicable law, we may correct such errors and update the affected information.
If a material error affects an existing order, we may contact the customer with further information or available options.
20. Limitation of Responsibility
To the extent permitted by applicable law, wellssgreen is not responsible for delays, interruptions, or losses resulting solely from circumstances outside our reasonable control.
These circumstances may include actions or interruptions involving:
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Shipping carriers
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Customs authorities
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Payment providers
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Telecommunications providers
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Other independent third-party services
Nothing in these Terms of Use excludes or restricts any liability that cannot legally be excluded.
Nothing in these Terms is intended to limit mandatory consumer rights available under applicable law.
21. Customer Responsibilities
When using our website or purchasing our products, customers are responsible for:
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Reviewing product information before purchasing
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Providing accurate checkout information
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Reviewing instructions and applicable product warnings
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Using products according to their intended purpose
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Providing appropriate supervision where indicated
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Keeping order information reasonably secure
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Contacting us promptly if assistance is required
22. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
Depending on how our website is used, information may be processed for purposes including:
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Order fulfillment
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Payment processing
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Delivery
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Customer support
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Website security
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Analytics
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Advertising measurement
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Fraud prevention
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Legal compliance
Please review the Privacy Policy for complete information about our privacy practices and available choices.
23. Related Store Policies
These Terms of Use should be read together with other policies available on our website, including:
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Terms & Conditions
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Privacy Policy
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Shipping Policy
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Return & Refund Policy
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Payment & Security Policy
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Other applicable customer policies
Where a specific policy applies to a particular transaction or service, that policy should also be reviewed.
24. Updates to These Terms
We may revise these Terms of Use from time to time to reflect changes in:
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Website functionality
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Products or services
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Business operations
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Security practices
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Legal or regulatory requirements
The current version will be published on this page.
Changes will apply from the effective date of the updated version, subject to applicable law.
25. Contact Us
If you have questions about these Terms of Use, the website, an order, or our services, please contact us.
Brand Name:
wellssgreen
Official Website:
wellssgreen.com
Operating Company / Legal Entity:
Guangzhou Yimu Jiecheng Biotechnology Co., Ltd.
Registered Address:
Room 224, No. 1702, 17th Floor, No. 31 Jichang Road, Baiyun District, Guangzhou, Guangdong, China
Customer Service Email:
service@wellssgreen.com
Thank you for visiting wellssgreen.